Free Access for Test

Processes of Quality Management according to ISO 9001

The scope of delivery comprises:

Access data for the test
Operating instructions for the test

The free trial includes a subset of the TQM Process Library. You get access to the following content:

Management processes
- Quality Policy and Organization
  - Interfaces
  - Detailed process "Operationalization of quality policy"
- Development and maintenance of the QM-system
  - Interfaces
  - Detailed process "Management of improvement proposals"
- Evaluation and optimization of the QM-system
  - Interfaces
  - Detailed process "Management review"
  - Detailed process "Short term optimization activities"
- Document and record control
  - Interfaces
  - Detailed process "Operational document and record control"
- Quality documentation and reporting
  - Interfaces
  - Detailed process "Maintenance of the documentation of the quality management system"
  - Detailed process "Quality reporting"
- Process Management
  - Interfaces
  - Detailed process "Process review"
- Management of conformity risks
  - Interfaces
  - Detailed process "Risk monitoring and reporting"
- Knowledge Management
  - Interfaces
  - Detailed process "Knowledge review"
Resource processes

Personnel qualification
- Interfaces
- Detailed process "Updating of qualification requirements"

Infrastructure qualification
- Interfaces
- Detailed process "Updating of infrastructure requirements"

Budget for quality management
- Interfaces
- Detailed process "Budgeting for quality management"

Improvement processes

Supplier audits
- Interfaces
- Detailed process "Supplier audit planning"

Internal audits
- Interfaces
- Detailed process "Organization of self assessment"
- Detailed process "Audit execution"

Customer satisfaction
- Interfaces
- Detailed process "Monitoring of customer complaints"
Control of defective products and services
- Interfaces
- Detailed process "Organization of control of defective products and services
Activities for the QM-system
- Interfaces
- Detailed process "Implementation planning of activities for the QM-system"
- Detailed process "Reporting for corrective and preventive actions"

Business processes (interface processes)
- Marketing and sales
- Production and service provision
- Procurement
- IT
- Human resources
Operational quality management processes
- Management of test equipment
  - Interfaces
Supporting material
- ISO 9001 PDCA-Cycle
- Process landscapes

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Please also visit our other portals for process-oriented management solutions

ITSM-Portal

Process-oriented tools and process collections of IT Service Management according to ISO 20000 and ITIL^®4

These process oriented tools and process sets are based upon the well known QM Process Library from Dipl.-Ing. Walter Abel Management Consulting. It contains the processes of Quality Management in the leading process management systems SAP Signavio Process Manager, Software AG ARIS and BPMN 2.0 ML for compatible systems notated in BPMN 2.0 based upon more than 20 years of TQM project experience. It supported the implementation of process oriented Quality Management for a lot of customers world wide up to now.

By this we want to provide a process oriented guideline for the complex matter of ISO 9000 which

saves the awful evaluation of necessary processes in the beginning of an QM-project
provides a check for completeness for the planned QM-process model
shows the internal and external process interfaces of the Quality Management

and thus accelerates your project remarkably and hence saves costs (especially external consulting costs).

These process manuals and tools are not for provision of theoretical knowledge but show the experience of many implementations of process oriented Quality Management from practice. We are focusing on practical relevance.

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