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.... TQM processes and tools ....

Process templates QM Process Library QM template packages

Internationally proven processes of Quality Management

according to ISO 9001

as immediately implementable process templates with instant access

save up to 80% of costs and time in defining the processes (according to customer feedback)

ISO 9001 describes what to do, we demonstrate from the experience of more than 20 years of TQM implementations how to do ....

Free test access - ISO 9001 processes of Quality Management

47 processes,

12 interface diagrams,

Role descriptions,

Checklists,

Templates

Unrestricted reading access to the QM Process Library,

all content downloadable as pdf,

German & English

€ 195.-

Implement the required processes of Quality Management according to ISO 9001 with reduced investment in external consulting by means of the online process templates:

HTML clipboard What the online-process set comprises:

1. Processes

1.1. Management processes

Quality Policy and Organization
- Interfaces
- Definition of quality policy
- Operationalization of quality policy
Development and maintenance of the QM-system
- Interfaces
- Definition of medium term maintenance and development activities
- Management of improvement proposals
Evaluation and optimization of the QM-system
- Interfaces
- Maturity evaluation
- Management review
- Short term optimization activities
Document and record control
- Interfaces
- Organization of document and record control
- Operational document and record control
Quality documentation and reporting
- Interfaces
- Maintenance of the documentation of the quality management system
- Ensuring the quality documentation
- Actualization of quality system procedures
- Quality reporting
Process management
- Interfaces
- Process management review
- Process coordination
- Process controlling
- Implementation of business processes
- Process review
- End of life for business processes
Management of conformity risks
- Interfaces
- Risk analysis from conformity perspective
- Risk prevention activities
- Risk monitoring and reporting
Knowledge Management
- Interfaces
- Gathering know how relevant documents
- Knowledge review

1.2. Resource processes

Personnel qualification
- Interfaces
- Actualization of qualification requirements
- Planning of activities for personnel qualification
- Monitoring of activities for personnel qualification
Infrastructure qualification
- Interfaces
- Actualization of infrastructure requirements
- Planning of activities for infrastructure qualification
- Monitoring of activities for infrastructure qualification
Budget for quality management
- Interfaces of budget for quality management
- Budgeting for quality management
- Controlling for quality management

1.3. Improvement processes

Supplier audits
- Interfaces
- Supplier audit planning
- Supplier audit execution
Internal audits
- Interfaces
- Organization of self assessment
- Self assessment
- Audit planning
- Audit execution
Customer satisfaction
- Interfaces
- Customer satisfaction surveys
- Customer feedback management
- Monitoring of customer complaints
Control of defective products and services
- Interfaces
- Organization of control of defective products and services
- Control of defective products
- Control of defective services
Activities for the QM-system
- Interfaces
- Implementation planning of activities for the QM-system
- Implementation management of activities for the QM-system
- Corrective and preventive actions
- Reporting for corrective and preventive actions

1.4. Business processes (interface processes)

Marketing and sales
Planning
Production and service provision
Dispatch and handover
Customer service
Product and service development
Procurement
Logistics
Operational quality assurance
Finance and controlling
IT
Facility management and maintenance
Human resources

1.5. Operational quality management processes

Management of test equipment
- Interfaces
- Organization of management of test equipment
- Operational management of test equipment

2. Dictionary

2.1. Process documents of TQM

2.2. Involved organizational units of TQM

2.3. Involved roles of TQM

3. All Checklists

4. All Templates

5. Supportive materials

5.1. Main Processes and Information Flows according to ISO 9001

5.2. ISO 9001 PDCA-Cycle

5.3. Process landscapes

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Click here if you want to start your own implementation with editable process templates		Click here if you need external support for an efficient and fast TQM implementation

Please also visit our other portals for process-oriented management solutions

ITSM-Portal

Process-oriented tools and process collections of IT Service Management according to ITIL^® and ISO 20000

These process oriented tools and process sets are based upon the well known QM Process Library from Dipl.-Ing. Walter Abel Management Consulting. It contains the processes of Quality Management in the leading process management systems SAP Signavio Process Manager and Software AG ARIS notated in BPMN 2.0 based upon more than 20 years of TQM project experience. It supported the implementation of process oriented Quality Management for a lot of customers world wide up to now.

By this we want to provide a process oriented guideline for the complex matter of ISO 9000 which

saves the awful evaluation of necessary processes in the beginning of an QM-project
provides a check for completeness for the planned QM-process model
shows the internal and external process interfaces of the Quality Management

and thus accelerates your project remarkably and hence saves costs (especially external consulting costs).

These process manuals and tools are not for provision of theoretical knowledge but show the experience of many implementations of process oriented Quality Management from practice. We are focusing on practical relevance.

© 2006 - 2024 Dipl.-Ing. Walter Abel Management Consulting	Last update 2024-07-22
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