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Control of Defective Products and Services

Best Practice according to ISO 9001

 

The processes of controlling defective products and services ensure that

  • defective products and services are
    are identified and marked

  • defective products and services are removed from the further production or service process

  • defective products and services are subjected to special deviation approval in the event of further use or reworking

  • defective products and services are documented accordingly in all steps of their further processing analyzed for causes of defects

  • corrective measures with defined responsibilities are taken to prevent the reoccurrence of the identified defects. 

 

Control of Defective Products and Services is part of Improvement Processes.

  

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Read our free excerpt - ISO 9001 processes of Quality Management

TQM Processes for Control of Defective Products and Services in Detail

Process of the QM Process Library

Expected Process Outcome

 

 

Organization of Control of Defective Products and Services

Methods and procedures for the handling of defective products and/or services are effective and known

Control of Defective Products

Defective products are detected, labelled and controlled handeled

Control of Defective Services

Defective services are detected and controlled processed

Main information flows and interfaces

Processes of Control of Defective Products and Services

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(Documents within information flows only visible in our TQM Process Collections)

 

Responsible roles

Top Management

Quality Manager

Staff Member Quality Assurance

Organizational Manager

Activity Responsible

Account Manager

Performance indicators

KPIs of Control of Defective Products and Services

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Last update 2024-07-19 

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