The ISO 9000-9004 group of standards
comprises a set of international standards and guidelines
dealing with quality management. These standards were developed
by the International Organization for Standardization (ISO) and
provide a comprehensive framework for implementing and improving
quality management systems in organizations.
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The most important standards in the ISO
9000-9004 group of standards are:
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ISO 9000: This standard
serves as an introduction to quality management and establishes
basic concepts and terminology. It explains the principles of
quality management and the benefits of implementing a quality
management system.
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ISO 9001: This standard
sets the requirements for a quality management system. It is the
best-known standard in the group and specifies the requirements
organizations must meet to demonstrate their ability to meet
customer needs and improve customer satisfaction. ISO 9001 can be
applied by organizations of any size and in any industry.
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ISO 9004: This standard
provides guidelines for improving the performance of a quality
management system. It focuses on the effectiveness, efficiency, and
excellence of an organization as a whole. ISO 9004 offers
recommendations for strategic direction, resource management,
organizational performance evaluation, and continuous improvement.
The standards in the ISO 9000-9004 group of
standards are based on the core principles of
quality management, such as customer focus, process-oriented approach,
employee involvement, and continuous improvement. They help
organizations optimize business processes, minimize risks, and increase
customer satisfaction.
Organizations can seek ISO 9001
certification by having their quality management system audited
by an accredited certification body. ISO 9001 certification demonstrates
that the quality management system meets the requirements of the
standard and can serve as proof of quality to customers and business
partners.
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